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Customer Care

You are our reason for what we make and do! We love what we make and stand by everything 100% ~ we’re sure you’ll love your purchases too. Below you can find details on shipping rates and times, accepted payment methods, and more.

Currency

Our prices are all shown in CAD (Canadian Dollar); on individual products, we also show USD (US Dollar) below it for informational purposes. You can also visit Google Finance to view the most current rates, and for conversions to other currencies.

Shipping

All orders ship via Canada Post from Valleyview, Alberta, Canada, postal code T0H 3N0. Your order will be delivered by Canada Post within Canada, and by USPS if in the United States. International orders will be delivered by the carrier that handles packages sent by mail. All orders are sent by trackable method and you will receive your tracking number by email.

Shipping Rates

Alberta & Saskatchewan
Order total up to $75 – $10 flat rate
Orders over $75 ship free

British Columbia, Manitoba
Orders up to $120 – $15 flat rate
Orders over $120 ship free

New Brunswick, Ontario, Quebec
Orders up to $120 – $20 flat fee
Orders over $120 ship free

The rest of Canada and the US
Our cart is hooked up directly to Canada Post to obtain exact shipping rates.

Shipping Times

September to Mid-June (school year): we ship orders daily Monday – Friday, barring inclement weather. Orders made by 11am can ship that day in many cases!

June-Aug (summer break): Because of our rural location and summer farm work, we don’t go to town every day, but we do currently ship at least twice a week, on Tuesdays & Fridays, often more often; if you need your order fast, you can add Rush Processing to your order.

Delivery times

Listed below are Canada Post’s estimated delivery times, based on your distance from us. Orders include tracking.

Within Canada

1-7 Business Days

To the US – delivery times are dependent on customs
We are not responsible for packages delayed by customs – however, we do package and label correctly to minimize delays at the border.

Tracked Packet – 4-7 Business Days
Expedited Parcel – 4-8 Business Days


 

Payment

creditcards interac

We accept Visa, Mastercard, and Discover, as well as Interac e-Transfer for Canadian orders. We also accept PayPal.
Your purchase will appear on your credit card statement as Alberta Handmade Soap.

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Your card information is encrypted and secure. Your card information is entered in a secure (SSL) checkout environment.

 


 

Returns & Refunds

Your satisfaction is our top concern! If there is a problem with your order, please contact us so we can assist you personally. Please include your order number and a description of the problem (incorrect or missing item, etc).


 

Allergies

Because every body is different, and every person has different levels of sensitivities and allergies, we cannot guarantee our soaps and other products will be appropriate for every person’s skin. We use premium skin safe ingredients and use all our products on ourselves, but we recommend testing your new soap by using it at the sink for a day or two, washing your hands and the inside of your elbow (a more sensitive area) to check for allergies.

Do not get soap in your eyes or other mucous membranes. Not for internal use. Discontinue use if irritation occurs.


 

Privacy Policy

Your privacy is important to us. We use your information to fulfill your orders and contact you concerning them. If you’ve signed up to join our mailing list for our newsletters, your email address is used by our Newsletter service, MailChimp, who keeps your information secure. You may unsubscribe at any time from our mailing list. We do not, and never will, sell, rent, or give, your information to any other company.

 

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